Introduction of Unified Comunications in Educational System

Andrej Zelenik, Uroš Hren
Telekom Slovenije d.d., Osnovna šola Loče

Povzetek

Članek predstavlja vizijo vpeljevanja sistema, ki funkcionalnosti interaktivne telefonije, lokalnih ter virtualnih omrežij, varnosti in brezžičnega dostopa uspešno združuje v eni sami celoviti rešitvi.
Trend modernih komunikacij in poslovanja strmi k avtomatizaciji procesov, dostopu do informacij od koderkoli in kadarkoli. Javne ustanove, kot so osnovne in srednje šole, fakultete pa tudi drugi zavodi (občine, bolnišnice …), predstavljajo sisteme, od katerih zahtevamo, da nam kljub veliki količini vhodnih zahtev (telefonski klici, elektronski dostop) v zelo kratkem času podajo pravo in ustrezno informacijo. Narava zahtevanih informacij je načeloma preprostega, informativnega značaja, ampak jih je ogromno. Opisano problematiko rešujemo na dva načina: z visokim številom človeških virov ali pa z vpeljavo avtomatiziranih postopkov.
Okolje, v katerem živimo, namreč zahteva, da se informacije prenašajo hitro, ažurno, transparentno in avtomatizirano. Da so te zahteve tudi uspešno realizirane, je vpeljava avtomatizacije v smislu interakcije sistem–človek nujna. Cilj avtomatizacije in poenotenje procesov ima posledično velik vpliv na stroške poslovanja, ki so zato nižji in bistveno bolj predvidljivi.
Opisane težave smo zelo uspešno rešili z vpeljavo sistema poenotenih komunikacij (UC500) in ga dali v preizkus v šolsko okolje. Praktična izkušnja, pridobljena iz poznavanja opisane problematike in zahtev posameznega šolskega sistema, je prikazana s praktično rešitvijo, uporabljeno na OŠ Loče.

Ključne besede: avtomatizacija procesov, celovita rešitev, interakcija sistem–človek, šolsko okolje.

Abstract

Article is presenting a vision of implementing interactive telephony system with local and virtual network support, implemented security, and wireless access all successfully combined in one complete solution.
Trend of modern communications and business gazes to automation of processes with ultimate goal to access information anytime and anywhere. Public institutions like primary and secondary schools, faculties, and other (town halls, hospitals, etc.) demand systems which are, in spite of large amount of inbound demands (phone calls, electronic access), suitable to give us a proper information on a very short scale. Requested pieces of information are in principle very simple and of informative nature but come at enormous scale! Today we deal with described problems by two manners: by enlarging the number of human resources or with introduction of automated procedures.
Such environments demand that information is downloaded quickly in due time and is transparent and automated. To successfully cope with described demands the automation of system – human interaction is consecutively urgent. Ultimate goal of automation is to achieve consecutively profound influence on lowering business costs and to make them more predictable.
Described issues were successfully overcame by implementation of Unified Communications (UC500) in school environment. Practical experience gained from described problems in school systems is proven with practical solution used on primary school Loče.

Key words: process automation, Unified Communications, system – human interaction, school environment.